Freiendly staff, easy to work with, and listens for what you want and need. I appreciate how many options I was given that all fit into what I asked for.
Your service Dept continues to display outstanding customer service each time I visit making me want to remain a customer. When the office is available it makes waiting a non-issue
I accidentally punctured a tire of my new car with less than 250 miles on it. I was able to make it to the dealership and they patched and provided a loaner with no appointment. This helped me get to the meetings I needed to on time. Absolutely one of the best service experiences I’ve ever had!
They went above and beyond to check on the engine light. I did not have an appointment but the were able to fit me in last minute.
Had a bad good sensor which kept me from locking my evoque. Just stopped in to see what the cost and timeframe looked like to repair. They got me in ASAP and way under what I budgeted. Awesome experience. But this is a known issue and should’ve been corrected already.
This was my first time bringing my Rover in for minor maintenance. It was during a snow storm and the department was booked. Shinee Lafluer, a representative in this department was able to get me right in. She made the experience easy and carefree. She told me over the phone what to bring in and how long it would probably take. She greeted us with a smile and made the process go quickly. Thank you Shinee and service department!
Service advisor was very customer focus, professional, explained and provided right guidance for the service of my vehicle. The service was done in a reasonable time while I waited and was performed to my satisfactory level.
After attempting 3 times to get an appointment and leaving messages I gave up and went in... I met Shinee and was amazing!!! She helped explain everything to me, the history of my vehicle and helped me understand the root cause of the issues I was having.
Good customer service. Car service did take a little longer then expected. I made a reservation a week prior to appointment. They offered an Uber but no loaner car.
Straight forward and easy to deal with. No hard sell tactics. No pressure. No rush.. Derrick was great, answered all of my questions. I absolutely love my new rover discovery sport!!!!